Sometimes the greatest difference between two products is not the products' features, but the follow-up support you receive. Now, don’t get us wrong—we still think Delco Remy products are the best quality products on the market. But we also realize that the Delco Remy brand is about more than just our products. Customer support defines us as well. In fact, we think it’s one of our key differentiators.
We have a team of regional sales and service managers dedicated solely to aftermarket customers. Unlike others, we don’t just sell you a product and move on. We regularly visit our aftermarket dealerships and distributors network. We ask about your needs and then work to resolve your issues and help you proactively prepare for future projects.
There’s no replacement for personal contact. That’s why our team crisscrosses the United States and Canada meeting with customers. They are each on the road more than 200 days a year—that’s how important it is to us that you have access to a real person instead of just another automated phone system. And when you don’t see your representative in person, he is just a phone call or email away.
Other ways we support aftermarket customers
Personal accessibility to our customer support team distinguishes us from our competitors, but it’s just the first benefit of working with us. You’ll find we outshine the competition with the following advantages, too:
Direct Extended Warranty Reimbursement: We believe in being direct. When your customer purchases one of our extended warranty policies, you can contact us directly for reimbursement. We see no value in making you work back through the original equipment manufacturer to get reimbursed from the supplier. That only costs you time and money.
All Makes Program: We also help lighten the load of your inventory—and your financial ledger. With our all makes program, our new rotatable flange design covers virtually all makes. That means with just three part numbers, you can provide your heavy duty customers with a solution that’s guaranteed to provide both the output and reliability they need.
Tech Helpline: When you have a technical question, you want to speak directly to someone who can answer your question—without the hassle of repeatedly describing your issue to a long chain of people. No problem. Our technicians are available Monday through Friday, from 8 a.m. to 5 p.m., EST. Call 1-800-372-0222today to get answers to your technical questions.